CUSTOMER SERVICE

Payment

Please be advised that we are currently experiencing a higher volume of enquiries and are unable to respond within our usual timeframe. 


We will endeavour to respond as quickly as possible, however, if you require a prompt response, you may contact us at: 810 80086669445 (toll free number) from Monday to Saturday (9.00 - 22.00 CET).

Credit Card * Cash On Delivery

* We currently accept Visa, MasterCard and American Express credit cards, exclud. AMEX. The maximum duty free order value is 200 euro. The amount is set by Tommy Hilfiger in accordance with the customs legislation of Russia. The amount includes the cost of goods and delivery. If the order value exceeds 200 euro and/or the order weight exceeds 31 kg, the buyer pays a customs duty of 15 (fifteen) percent or a minimum of 2 (two) euro per kilogram for the exceeding value/weight.

*In order to handle such complaints, we recommend the following line of argument: customs regulations and their application are defined exclusively by customs authorities and neither PVH nor PSK have any influence on them. Therefore, customer complaints/requests should be directed to and can only be solved with the Federal Customs Service (ФТС (FTS)).


During the payment process Hilfiger Stores BV has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method.

In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.