Every order that is sent from our warehouse is carefully inspected. You can track and trace your order via ​​​​​​​My Account.

Delivery TimesAreas, TrackingDamages

Delivery times

We do our best to get your order to you as quickly as possible. Please look at the table below for information on delivery time, cost, partners and options that we have available:


Carrier Expected Time Cost
PSK 7 - 15 working days 399 RUB

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We cannot change your order (product, size, colour, address) once it has been shipped.

Gift cards, fragrances and orders paid with Paypal are excluded from express delivery.

Areas we are delivering to

Our delivery services cover those regions of Russia, whose postal code begins with figures 1, 2, 3, 4 and 6. Please note that following EU regulations we have to exclude order delivery to zip codes 295 till 299.

Areas we are not delivering to
Jersey - Guernsey - Isle of Man - Falkland Islands - Gibraltar

Track your order

You can always track your order(s) anytime/24 hours per day via My Account.

As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number for your order with a link to track the package whenever you want to check on its progress.

You can also track your order simply by entering your tracking number here.

Please note that the tracking number only becomes active and shows the parcel progress when it has entered the destination country.

Should you need any assistance, please do not hesitate to contact us.


Every order that we send from our warehouse is carefully inspected.

Should you receive a damaged parcel, we kindly ask you to contact our customer service team:

If you notice damage after accepting your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.