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You can always track your order(s) anytime/24 hours per day via My Account. If you're collecting your order in store, you'll receive an email when it is ready to be picked up.
As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number for your order with a link to track the package whenever you want to check on its progress.
You can also track your order simply by entering your tracking number here.
Please note that the tracking number only becomes active and shows the parcel progress when it has entered the destination country.
Should you need any assistance, please do not hesitate to contact us.
In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.
If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.
If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.
If you've received a wrong item contact us, so our customer service agent can take it from there.
If you're missing one or more items from your order contact us, so our customer service agent can take it from there.
Our orders are usually ready to be shipped within 6-15 business days, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.
Shipping costs are 399 RUB.
In case of delays, you will be informed accordingly. General delays may also appear on the website.
That depends on the carrier, but most of the time your order is:
At all times the carrier leaves you a (digital) note with the delivery details.
If you've opted for your order to be delivered in a store, the store will hold onto to it for 14 days once you have received the conformation that your order is ready to be collected. After 14 days the order will be returned to our warehouse and you’ll be automatically refunded within 10 to 14 days.
For online orders, the following delivery options are available:
You can choose your preferred delivery option during the check out process.
If you choose standard shipping, your order will be delivered by PSK.
Orders placed with express shipping will be delivered by UPS..
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